Frequently Asked Questions
Everything you need to know about your body jewelry order.
What materials are your jewelry pieces made from?
We offer a wide variety of high-quality materials including 316L surgical stainless steel, G23 titanium, organic wood, stone, glass, and solid 14k gold to ensure comfort and safety for your piercings.
How do I determine the correct size for my piercing?
Sizing varies by piercing type. We provide a comprehensive size chart on our website, but we always recommend consulting with a professional piercer or using a caliper to measure your current jewelry in millimeters for the most accurate fit.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties or taxes.
What is your return policy for body jewelry?
Due to health and hygiene regulations, we can only accept returns on items that are still in their original, heat-sealed tamper-evident packaging. Once the seal is broken, the item is no longer eligible for return or exchange.
How long will it take for my order to arrive?
Standard domestic orders typically process within 1-2 business days. Once shipped, delivery usually takes 3-5 business days depending on the shipping method selected at checkout.
How should I clean and care for my new jewelry?
For metal jewelry, mild soap and warm water are recommended. For organic materials like wood or bone, avoid soaking in water and instead use a small amount of jojoba or tea tree oil to keep them hydrated and smooth.